Shipping policy

This Shipping Policy governs the order processing, shipping, delivery, and logistics terms for all purchases made on the official website https://gemschoolwear.shop. Gemschoolwear.shop specializes in school wear, casual outfits, and sports accessories, including blazers, backpacks, belts, swimwear, sports jerseys, footwear, hats, and sweatshirts. By placing an order on our website, you agree to abide by this Shipping Policy, as well as our site’s Terms of Service, Privacy Policy, and Return & Refund Policy.

1. Order Processing Time

All paid orders undergo strict stock verification, quality inspection, sorting, and packaging procedures before shipment. Standard order processing takes 1 to 3 business days. Processing time excludes weekends and official public holidays. Orders placed during holiday seasons or large promotional events may encounter minor processing delays due to increased order volume.
Once your package is dispatched, we will send a shipment confirmation email with a valid tracking number to your registered email address via our official support mailbox info@gemschoolwear.shop.

2. Shipping Services & Free Shipping Benefit

We provide reliable global tracked standard shipping services for all eligible regions worldwide. We offer free standard shipping on all orders storewide with no minimum spend requirement. Free shipping is automatically applied at checkout for all qualified orders, and no discount code is required.
Free shipping only covers standard tracked delivery service. Any optional expedited express shipping upgrades, remote area surcharges, local import duties, customs taxes, VAT, and brokerage fees charged by local authorities are not included in the free shipping benefit and shall be borne by the customer. We reserve the right to adjust free shipping rules in accordance with business updates, with updated terms posted directly on our official website.

3. Estimated Delivery Time

All delivery times are estimated for reference only and are not fully guaranteed due to uncontrollable international logistics factors:
  • Standard Free Shipping: 7–18 business days after dispatch
  • Express Shipping (Optional Upgrade): 3–8 business days after dispatch for supported regions
Delivery delays may occur due to customs inspection, adverse weather conditions, carrier backlogs, national holidays, and global logistics fluctuations. These external factors are beyond our control and do not qualify for order cancellation, compensation, or free returns solely based on extended transit time.

4. International Shipping & Customs Charges

We support international shipping to most countries and regions around the world. All cross-border shipments may be subject to local import duties, customs taxes, VAT, processing fees, or other government charges imposed by the destination country. Customers are fully responsible for all such additional fees. All product prices and free shipping services on our website do not cover any customs or import-related costs.
If customers refuse delivery, abandon the package, or return the package due to unpaid customs fees, the original shipping cost and return freight charges will be deducted from the final refund amount.

5. Shipping Address Requirements

Customers must provide a complete, accurate, and deliverable shipping address, including full recipient name, detailed street address, city, postal code, and valid contact information during checkout. We are not responsible for non-delivery, misdelivery, or package loss caused by incorrect, incomplete, or modified customer-provided addresses.
If you need to modify your shipping address, please contact our support team via info@gemschoolwear.shop immediately before your order is dispatched. Address modification is not available once the package has been shipped.

6. Order Tracking

After successful shipment, you will receive an email notification containing your unique tracking number and official tracking link. You can check your package’s real-time transit status online at any time. If your tracking information stops updating or your package is undelivered for an extended period, please contact our customer support with your order number and tracking number for professional assistance.

7. Lost, Stolen or Damaged Packages

Please inspect your package and items immediately upon receiving the delivery. For visibly damaged packages, defective products, or incorrect items, please take clear photographic evidence and contact us at info@gemschoolwear.shop within 7 calendar days after delivery. We will verify the issue and resolve it in accordance with our Return & Refund Policy.
If your tracking status shows “delivered” but you have not received your package, please confirm with neighbors, property management, or local post office first. Afterwards, you may contact our team to initiate a logistics investigation with the shipping carrier. All lost package claims will be processed based on the carrier’s official investigation results.

8. Order Modification & Cancellation

Orders can be modified or cancelled free of charge before shipment processing is completed. Once the package is dispatched and handed over to the logistics carrier, order cancellation is no longer available. In this case, you can only process returns after receiving the package in accordance with our official return policy.

9. Contact Information

For any inquiries regarding shipping time, free shipping rules, logistics issues, or delivery problems, please contact our official customer support team:
Email: info@gemschoolwear.shop
Website: https://gemschoolwear.shop